Refund policy

Refund & Return Policy

All Sales Are Final

Thank you for shopping with Frolicking Mouse! Each order is prepared with care, and we appreciate your support of our small business.

All sales are final. We do not accept returns, exchanges, or cancellations, and we do not offer refunds for buyer’s remorse, incorrect size or color selections, or changes of mind. Please review your order carefully before completing your purchase.

Product Appearance

Product colors and appearance may vary slightly due to screen settings, lighting, photography, and individual display differences. These variations do not qualify an order for a return, exchange, or refund.

A customer feeling that an item looks different in person than expected, or deciding they no longer like the item after receiving it, is not grounds for a refund or return.

Damaged, Defective, or Incorrect Items

We want you to receive your order in the condition you expect. If your item arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery at frolickingmouse@gmail.com. Include your order number, a description of the issue, and clear photos when applicable.

We will review the issue and work with you on an appropriate resolution.

Shipping

Customers are responsible for reviewing their shipping information carefully before placing an order. Frolicking Mouse is not responsible for orders shipped to an incorrect address provided at checkout.

Shipping fees are non-refundable, except where required by applicable law.

Exceptions Required by Law

Nothing in this policy limits any rights or remedies you may have under applicable consumer protection laws.

Questions?

If you have questions about this policy or your order, please contact us at frolickingmouse@gmail.com

Thank you for supporting Frolicking Mouse!